Shipping policy

SHIPPING POLICY

All shipping is processed through Deliverr, a certified Shopify partner. Orders will be sent 2-day and the shipping cost is included for all orders over $25, all orders under $25 there is a flat $5 shipping fee. Customers will receive tracking information via an automated system.

Free delivery:
Free delivery is offered on all orders over $25

*Orders that are placed Monday-Friday by 2:00 pm EST will be shipped the same day. All other orders are processed in the order they are received within 1-3 business days.
Chimes assures our customers that it will continue to work hard and will do our best and help in any way possible. We apologize for any inconvenience. Thank you very much for your patience and understanding.

Please note:
-Our company’s’ “business days” are defined as Monday-Friday, excluding standard business holidays. For shipping carriers delivery hours of operation, please read below.
-The day your order is shipped and picked up by the shipping carrier is not considered a transit day but instead is the processing day for the shipment.
-The following business day from the day your order is shipped is considered to be the first transit day, which falls into the estimated/guaranteed time frame of your delivery.

Shipping carries used:
The appropriate shipping carrier and method are selected depending on the weight and shipping destination of your package. If you request a specific shipping carrier of your choice, you may incur additional fees.
For Example: FedEx Ground Service is an alternative shipping service to USPS. However, it is not an expedited shipping service. The estimated delivery is based on location.

Standard Shipping Time:
We offer free 2-day shipping from the time your order is shipped for all orders over $25, depending on location. Once an order is shipped, you will receive a shipping confirmation email.  Please click “View your order” within the email to track your shipment. After clicking “View your order”, there is an option to also click on the tracking number provided to access the most up-to-date shipping information.

Expedited Shipping Time:
Many Carriers Operate Monday–Friday.
*Orders placed on Thursday by 2:00 pm EST, can/may be scheduled for Saturday delivery in many service areas.
*Delivery Exceptions to some rural areas of Alaska and Hawaii is in 3 business days.
FedEx Standard Overnight: Operates Monday–Friday. (See Overnight shipping chart for expected delivery time)
FedEx Priority Overnight: Operates Monday–Friday. Saturday delivery is also available for an additional charge. (See Overnight shipping chart for expected delivery time)


Overnight shipping:
Overnight shipments are available at checkout for an additional cost and are shipped the same day if the order is placed by 2:00 pm (Eastern Standard Time) Monday- Friday. When placing an order on Friday for Saturday delivery, please select FedEx Priority Overnight with Special Saturday delivery. Otherwise, your order will be delivered on the next business day.
Excludes weekends and holidays.

We have provided a chart below to help estimate your delivery based on when you place your order.

Overnight Order Received By Overnight Order Shipped Overnight Order Expected Delivery
Sunday Monday Tuesday
Monday before 2:00 PM EST Monday Tuesday
Tuesday before 2:00 PM EST Tuesday Wednesday
Wednesday before 2:00 PM EST Wednesday Thursday
Thursday before 2:00PM EST Thursday Friday
Friday before 2:00 PM EST
*Priority Overnight with Special Saturday Friday Saturday
Friday before 2:00 PM EST
*Priority/Standard Overnight Only Friday Monday
Saturday by 11:30 am ET Monday Tuesday
Orders placed after the cut-off time or over the weekend will be shipped on the following business day.

Same day delivery can happen based on geography, however, this is not guaranteed

Wholesale Standard Shipping Time:
Wholesale orders will ship within 48 hours of receipt of order.  Once an order is shipped, you will receive a shipping confirmation email.  Please click “View your order” within the email to track your shipment. After clicking “View your order”, there is an option to also click on the tracking number provided to access the most up-to-date shipping information.  For assistance, you can email chimes.custermerservice@roxytrading.com.